Greg Laden's Blog

AHAHAHAHAHA YES!!!!!!!!!!!!! I passed this one up on the daily Failblog because I didn't have headphones. Glad you posted this.

Posted by: Arikia | February 20, 2009 12:07 PM

OMG I hate Verizon. They are the worst company! Sorry, but I have to rant:

First, when I was 17 and 10 months old, my mom got me a cell phone. Since I wasn't 18, I couldn't be the account holder. They said not to worry, and gave us a form to turn in when I turned 18 to switch me to the account holder. So I turn 18. I hand in the form. A few months later I call about some issue, and they refuse to speak to me, because I'm not the account holder. So my mom talks to them, gets another form, we send it in, and meanwhile she tells them to talk to me unrestricted by her permission just in case. I call again later. They refuse to talk to me again. We fax the form, and still no change, and they STILL didn't listen to my mom when she said "just talk to her, I approve you releasing everything to her and her to make any and all changes". We sent them that damned form at least 6 times over the two year contract, and I never became the account holder or had access to it without calling my mom first. I mean seriously!

Then, of course, I get coaxed into Verizon Fios for my cable. The first month, they charge us for our DVR that we're supposed to get free for a year. We call, and they say "oops, sorry, here, have a free month of HBO for our mistake". The next month rolls around, and they've charged us for the free HBO. We call again. They say they'll fix it. Next month, only 1/2 of the charge for the previous month is taken off, and they've charged us another 1/2 a month's worth. We complain again. They say they'll fix it. Next month they've only credited 1/3 of the last month's charge. Call again. I'll let you guess what they say. Finally, we've had them for 5 months and they haven't gotten one bill correct... I mean, how hard is it to fix something like that?! We call to cancel since they can't seem to charge us the right amount, and get bounced around to 5 different customer service people before we can finally convince someone to stay on the line and deal with us.

I will never, ever, ever purchase anything from them ever again.

Posted by: Christie | February 20, 2009 1:37 PM

That sounded like some of my conversations with Sprint.

Posted by: Adam G. | February 20, 2009 3:29 PM

What are you complaining about? At least you got to speak to a human in the same country, not a computer generated voice or someone in a different continent, as usually happens in Australia.

Posted by: Wayne Robinson | February 20, 2009 9:43 PM

OMG! I have no idea what to think of this! You see, I'm pretty math-deficient and math-o-phobic, but even I can recognize the difference between $0.002 and 0.002 cents. Jeez.
Anne G

Posted by: Anne Gilbert | February 20, 2009 10:11 PM

*Ahem*

The Stupid, It Burns!

This sounds like just about every conversation I've had with Verizon. This is what one gets when you let people coast through remedial mathematics and call it good enough.

I think I need to lie down now.

Posted by: ByteReader | February 20, 2009 11:52 PM

This is the short version. There's a long version. It is epic, and highly recommended.

Posted by: Hammy | February 21, 2009 3:13 AM

http://verizonmath.blogspot.com/2006/12/verizon-doesnt-know-dollars-from-cents.html

Posted by: Wayne Conrad | February 22, 2009 9:34 AM