Since I have been without wireless for one week now, I thought I’d take this opportunity to provide you with an update so you don’t think I’ve either died, lost interest in writing or been kidnapped by space aliens. None of these things is true.
If you’ve been following my saga on twitter these past few days, then you know that I’ve been going crazy because my wireless connection unexpectedly died one week ago. The internet providers, T-Mobile, are a study of stupidity and incompetence, unable to understand what the problem is (like, duh!), unable to route our many phone calls to someone in customer service who can figure out what the problem is, leaving my spouse hanging on terminal “hold” — or worse, cutting off the phone altogether after he’s already been on ‘hold’ for ten minutes. The employees obviously don’t give a rat’s ass about this crisis that they’ve caused (nevermind that T-Mobile is like pigs at a trough when it comes to collecting monthly fees for this service they are too incompetent and stupid to provide). I am a relatively sophisticated internet user, so I cannot imagine the intense frustration that other people must feel who don’t know anything about internet access. I am outraged that these arrogant morons have jobs that pay them a living wage while I remain “unemployable.”
At this point, I want to (1) file a formal complaint with whomever one files complaints with in Germany, (2) stop paying for wireless through T-Mobile (isn’t it illegal in Europe to charge for a service that cannot be used by those who purchased it? Or are people only allowed to get what they pay for in the USA?) (3) move our iPhone and wireless service to another provider and (4) sue the bastards for theft and for breach of contract! (yes, my inner NYCer is showing her true spirit on point #4, but since T-Mobile is completely oblivious to customer complaints, they are begging to be taken down a few notches by someone who is willing to fight them in court). Unfortunately, my spouse is not too keen to move our iPhone service elsewhere because he doesn’t know if any other mobile phone service providers actually serve iPhones.
So I am once again tagging along with the spouse to his workplace, where I am using wireless there. Currently, I have literally thousands of non-spam emails to sort through, so I am a little bit slow in communicating with everyone. Please accept my apologies for this. This backlog will continue for an unpredictable length of time since I once again don’t have wireless access at home, and have no way of estimating when that happy day will arrive (although, if the previous fiasco that occurred in December 2009 is any indication, it will be 16 days before my home wireless access is restored).
In view of T-Mobile’s claim that they are the largest telecom provider in the EU, this truly pathetic display of technological inferiority is absolutely inexcusable and indefensible. I hope T-Mobile stock crashes and the CEO, René Obermann, ends up being locked up for life in a tiny airless prison cell without a television — but with a serial broomstick rapist as his cellmate.
Oh, and what have we here? A quick look around YouTube reveals that I am not the only one who is inspired into apoplexy by T-Mobile, and it also reveals that T-Mobile service sucks around the world (although, sadly, I didn’t find any complaints in German).
Are there any Germans who despise T-Mobile as much as I do? If so, feel free to share your hatred in the comment thread below. Better yet, let’s make a class action lawsuit again T-Mobile in Germany! I would be happy to participate!