Respectful Insolence

Archives for February 20, 2012

Patient satisfaction versus quality of care

If there’s one thing that purveyors of “complementary and alternative medicine” (CAM)–or, the preferred term these days, “integrative medicine” (IM)–and hospital administrators seem to agree on, it’s that “patient satisfaction” (whatever that means) is very, very important. Hospital administrators live and die by patient satisfaction surveys, in particular a common measurement derived from Press-Ganey surveys.…