Mixing Memory

Talkin’ Science

As you all know, fellow ScienceBloggers Matt Nisbet and Chris Mooney published an article in the April 6 issue of Science on the topic of “framing science.” The article has sparked a great deal of (sometimes heated) debate on ScienceBlogs and off (Bora has a list of links, to which I’d add John Hawks, Greg Laden, and Sean Carroll; especially the Laden post, because it points out how wrong Nisbet and Mooney get the idea of “framing” in many places). The impression I’ve gotten from reading this discussion is that most scientists (or at least most science bloggers) agree that we need to do a better job of communicating with the public, but they disagree with Nisbet and Mooney on the particulars. So instead of rehashing that debate, I thought I’d give a different set of particulars. So here are what I think are the three most important things to keep in mind when communicating with the public about science. Much of this is just common sense, but as the saying goes, common sense ain’t so common.

  1. Be nice. Since many scientists are also educators, you’d think this one would be obvious, but you don’t have to look far to find books and blogs that spend most of their time insulting the very people they need to convince. As I’ve probably said a dozen times before on this blog, if your goal is to educate a group of people (say, the American public), the surest way to fail is to start out by insulting them or their cherished beliefs. This doesn’t mean you have to pretend that beliefs that are fundamentally inconsistent with science — as Young Earth Creationism is with evolution, say — are OK, but it does mean that you can’t start off a discussion with a public that, for the most part, believes in something close to creationism by saying (implicitly or explicitly), “Anyone who believes in creationism is an idiot.” Sure, that way of talking about science works great in the blogosphere, where the goal of many authors is less to convince people that the science is right than to pat themselves and their readers on the back for being the enlightened superiors of the benighted masses, but outside of the blogosphere, it’s just about the worst possible way to get a message across. When speaking with the public, scientists should leave their ego-padding rhetoric behind, and don their educator hats. No successful teacher walks into a classroom on the first day of class and says, “You’re all dumbasses for holding the beliefs that you do, and I am going to spend the next 16 weeks showing you why that is.” That approach only produces a bunch of defensive students who are unreceptive to anything the teacher has to say. It’s of the utmost importance that scientist realize this when speaking to the public outside of the classroom as well.
  2. Know your audience. Everyone knows this maxim, and scientists in particular have no excuse for not taking it into account when speaking to the public, because they are used to speaking in front of diverse audiences. We all give talks at conferences and to our departments, and while the people who attend talks at conferences or department meetings are all going to be involved in broad disciplines, the chances are a lot of them are not going to be specialists in the particular area of research we’re talking about. So we adjust our message accordingly. If we don’t, disaster ensues, as any scientist who’s seen a really bad conference presentation can attest. But if the content of public debates on issues like evolution, global warming, and stem cell research are any indication, scientists have been doing a really bad job of knowing their audiences.

    The reason for this is that knowing your audience is much more difficult than it at first seems. It’s not just a matter of knowing the average education level of the voting public, and their familiarity with the basic concepts of science. Instead, it involves understanding how people represent the information relevant to a scientific topic, knowing people’s associations and biases, along with the emotional valences that these entail, and realizing how all of these things fit into the thinking processes that determine a person’s understanding of an issue, and thus their opinions on it. Scientists who are also educators do this, implicitly, with their students. Teachers who’ve been teaching for a while, and have thus spent a lot of time interacting with students, learn what their students are bringing to the table in terms of values and background knowledge, and adjust their teaching accordingly. Once again, then, scientists should don their educator hats when communicating with the public. This means interacting with the public — and not just the blog-reading crowd that already agrees with pretty much everything you have to say — and learning as much as you can about what the public is bringing to the table.

    I know many scientists don’t have time to do this, but this means that those scientists should be keeping their mouths shut. Let those who do have the time and inclination to go out into the world and get a feel for how people are thinking and feeling about issues, and who are motivated to read research on how people think about important issues like evolution or stem cell research, do the talking.

  3. Words matter. Words are associated with concepts, and concepts are associated with value judgments, so pay close attention to the words you choose. The best example of this, in the context of science communication, is probably the word “theory.” In the context of science, the word “theory” has a fairly specific meaning, but for the general public, it tends to mean something like “conjecture.” If we’re going to the public with a scientific issue, the chances are we’ve moved well beyond conjecture, but because scientists have tended to use the word “theory” when discussing certain issues (as in “evolutionary theory”), they’ve conjured up all sorts of unintended associations in the minds of the public, and opened the door for dishonest anti-science types to take advantage of those associations. It’s very important, then, that scientists choose their words carefully. And choosing words carefully involves paying attention to everything in 2. above. That is, when choosing your words, you have to take into account the concepts that those words invoke, the values and biases associated with those concepts, and so on. Once again, you have to know your audience.

These three principles are pretty abstract, I know, and as a result there will inevitably be substantive disagreements about how to put them into practice. But the point of discussing them this way is to show that framing your message doesn’t have to entail making that message sound consistent with people’s “common biases” (as Hawks puts it), but it does entail knowing what those biases mean, and how they affect people’s reception of your message. Inevitably, of course, some of those biases will be impossible to overcome (at least in people who’ve reached a certain age; old dogs, new tricks, etc.). Perhaps the fourth principle on this list should be, recognize that you can’t convince everyone. Running with the teaching analogy, all but the most naively idealistic teachers recognize that there are some students who are just unteachable. No matter how hard you try, you can’t convince some people that you can learn something about the differences between means by analyzing variances, to take one example. The same is true in the public sphere. There will always be creationists, global warming deniers, people who believe the HPV vaccine is an invitation to children to have sex, and so on. As a result, scientists shouldn’t feel compelled to craft a message that appeals to everyone. Instead, they should do their best to educate as many people as possible, using basic principles of communication that are not, unfortunately, always so easy to implement.

Comments

  1. #1 Matthew C. Nisbet
    April 10, 2007

    I appreciate Greg Ladenís intense interest in framing. However, the posts at his blog dismiss literally hundreds of peer-reviewed papers across the fields of communication, political science, and sociology.

    Though Greg wants to take us back to Goffmanís work from 1974, over the past three decades, research in the above fields have developed framing as a theory of media influence. For overviews and applications of the literature see the citations we reference in the Policy Forum article:

    Price, V., Nir, L., & Capella, J.N. (2005). Framing public discussion of gay civil unions. Public Opinion Quarterly, 69, (2), 179-212.

    Gamson, WA. and Modigliani, A. (1989). Media Discourse and Public Opinion on Nuclear Power: A Constructionist Approach. American Journal of Sociology, 95, 1-37.

    See also the latest issue of the Journal of Communication, the flagship journal in the field. Itís a special issue devoted to framing and media influence. See especially the following overview:

    Scheufele, D. A., & Tewksbury, D. (2007). Framing, agenda-setting, and priming: The evolution of three media effects models. Journal of Communication, 57(1), 9-20.

    See also this earlier article by Scheufele, possibly the most heavily cited article in the field over the past decade:

    Scheufele, D.A. (1999). Framing as a Theory of Media Effects. Journal of Communication 49 (4): 103-22

    As we do in the Policy Forum article, in a recent book chapter, Scheufele applies framing as a theory of media influence to science controversies:

    http://www.wellcome.ac.uk/assets/wtx032691.pdf

    As I mentioned, these are a just a few of the more than a hundred studies in the area.

    Best,
    Matt

  2. #2 coturnix
    April 10, 2007

    I was waiting for you to respond. Thank you.

  3. #3 Chris
    April 10, 2007

    Matt, I didn’t mean to imply that I agree with everything Laden says. I see no reason to follow Goffman religiously, either, particularly since that wouldn’t get you very far. Goffman’s book is notoriously vague. Still, I think Laden makes some good points about what framing is that are hard to get from your Science article (his points about frame shifts, for example).

    I follow the framing literature pretty closely, because as I’ve mentioned here before, I’m working on my own project in the area. Of course, as this post probably implies, I approach framing less from a communication standpoint and more from a knowledge representation standpoint. That is, I focus on taking advantage of people’s existing knowledge structure, and the way they reason about incoming information. The ultimate purpose, however, is still to facilitate effective communication.

  4. #4 Matthew C. Nisbet
    April 10, 2007

    Chris,
    In part what we have across the various disciplines studying framing is a classic “levels of analysis” problem. ;-) Some working at the micro and cognitive level, others working at the macro and sociological level. I encourage you to read the recent study by Price et al. at Public Opinion Quarterly, that I cite. It maps out quite a lot in the literature review and then employs an innovative use of a recruited online survey panel that incorporates the strengths of experimental, focus group, and survey designs.

    As I’ve discussed with several colleagues and potential funders, a form of this type of design might be best suited to test how the interplay of framed media messages and interpersonal conversation shape views on controversial areas of science.

  5. #5 Chris
    April 11, 2007

    Hey Matt, thanks for the cite. I’ll definitely check it out.

  6. #6 CA
    April 11, 2007

    Teaching, or convincing – neither are very effective from a high horse. Your points are well made.

  7. #7 Lindy
    April 14, 2007

    “if your goal is to educate a group of people (say, the American public [or scientists?]), the surest way to fail is to start out by insulting them”

    It’s ironic that Nisbet and Mooney have framed their “framing science” piece in terms that have alienated many scientists — eg, by their claim (without evidence) that “scientists carry with them the wrong assumptions about what makes for effective communication.”

    Another irony about this whole “debate” is that scientists use framing all the time when they simplify complicated explanations for public consumption, putting them in terms that people can relate to.

    But that is a type of framing that is consistent with the goal of educating.

    The framing that Nisbet and Mooney are advocating (that is meant primarily to change opinions) is not always consistent with the goal of educating.

  8. #8 Brian
    April 18, 2007

    What Lindy says.

    It’s not that your points aren’t very good, it’s more that I don’t see anyone making a persuasive argument that we (scientists) aren’t already doing this.

  9. #9 Chris
    April 18, 2007

    Brian and Lindy, I agree that scientists use framing all the time. But certain failures in public debates (e.g., the evolution-creationism, stem cell research, and for a while, global warming) indicate a failure to follow some of these principles. In particular, I think that scientists in the evolution-creationism and stem cell debates have failed as educators, in the former case because they don’t follow principle 1 and 2 very often, and the latter because they don’t follow 2 and 3 very well.