Business that requires direct customer service, that's where. If the post's heading attracted you, you should give this HN thread about Google Checkout woes a read. As many on the thread point out, there is a upper bound you hit when optimizing customer service against efficiency. After a stage, the more you serve, the less you can attend to them when they have problems. So, you automate and automate and hope all customers will be robots who follow a process without error. But, then, as always, reality intervenes. Clearly, Google isn't the only company you can beat in this area.
The Scientific Indian
Science as a way of life
Search
Profile
I am working on some very smart things to say here. Really. Meanwhile, there's this and this. Welcome.
Suggestions
Recent Posts
- Winding down this blog
- Belousov-Zhabotinsky reaction
- Vigorous Scrubbing, the musical
- Google Female Human Body Browser
- Dr Hans Rosling's 200 Countries, 200 Years, 4 Minutes - The Joy of Stats
- Why is space dark?
- I want to save my people
- How close can you get to a Neutron Star
- Wikileaks
- What did Ed Witten do in college
Recent Comments
- loans on Inidbloggies 2006 - Results Announced
- writer freelance jobs on Starting young
- WongSHELLY on What are worthwhile problems: Feynman's moving letter
- Naresh on Pranav Mistry's SixthSense
- onkar on Pranav Mistry's SixthSense
- Nikhil K on Bible and blood in my backyard
- D. C. Sessions on If your parents don't like Ubuntu
- Riesz Fischer on Entangled Reality
- anon on A matter of Life and er... Matter
- Len on A matter of Life and er... Matter
RSS Feed
Archives
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
- March 2007
- February 2007
- January 2007
- December 2006
- November 2006
- October 2006
- September 2006
- August 2006
« Great User Interface Hacks | Main | The Pope wants no condoms »
Where you Johnny-little-guy can beat Google
Category: Creative commons • DesiPundit
Posted on: March 27, 2009 6:11 AM, by Selva
Find more posts in: 
Technology
Technology
