Trebronics on Amazon

I just want everyone to know that I am awaiting resolution on an order from Trebonics, a used book seller on Amazon. Since I often link to books on Amazon from this site, I want you to know that I’m having trouble with this particular vendor. If they resolve the issue to my satisfaction (which would mean sending me the item I paid for) I’ll be happy and I’ll let you know. Otherwise ….

… I’ll blog their freakin’ asses!!!!!!!!!

Comments

  1. #1 NewEnglandBob
    December 21, 2009

    Oh!

    The abuse of privileged!

    The corruption of power!

    The bending of the public interest!

    Go get em!

  2. #2 Moopheus
    December 21, 2009

    I note that there’s no listing under that name in the AbeBooks database, which means it’s likely not a real bookstore. In fact, a Google search for trebronics picks up very little other than this very post! I think you got hosed. Want a used book? Search bookfinder.com and buy it from a real bookseller.

  3. #3 Shawn Smith
    December 21, 2009

    Amazon dot com. harumph. Ever since they decided that one click ordering was a patentable invention and then sued Barnes & Noble for doing something similar, I’ve had no use for them. If you want to buy from them, go ahead. I won’t unless they renounce that action before the patent expires.

  4. #4 Greg Laden
    December 21, 2009

    The bookstore in question was listed at a 98 percent approval rating with thousands of sales at amazon.com at the time. Their rating appears to be a bit lower now.

    I haven’t checked my email yet to see if they’ve addressed the issues…

  5. #5 Bjorn Watland
    December 21, 2009

    I just ordered a book from AbeBooks (Dark Universe)

  6. #6 Greg Laden
    December 21, 2009

    UPDATE: OK, they are being snarky. Not as snarky as I am, but the bottom line is that they are not supposed to do that. They still have not demonstrated that they actually understand the problem, but they are sending me a form to fill out that may lead to some kind of resolution.

    Which is good, but not adequate. Adequate is just taking the charge for the book (which is a little over five dollars) off my credit card.

    I’ll keep you posted.

  7. #7 Simea mirans
    December 21, 2009

    Jeez, I’d hate to see what happens when you get ripped off in 2 digits… :)

  8. #8 divx sinema izle
    January 10, 2010

    I won’t unless they renounce that action before the patent expires.

  9. #9 Kristen
    January 28, 2010

    I am currently disputing a book sale with them as well…only mine was a $180 book! Your blog was the second hit on google for trebronics.com…so I hope that means the message to stay away is getting out there. I am involving Amazon at every step of the process as an examination of their feedback indicates a pattern of the same complaints of no delivery of product over and over.

    I hope you got your money back!

  10. #10 Greg Laden
    January 28, 2010

    Kristen: I hope YOU get YOUR money back. For me it was a pittance.

  11. #11 used1goods
    February 8, 2010

    trebronics inc. internet code milde4, hi i’m used1goods a ebay/half.com buyer/seller top rated/power seller with actual inventory! milde4 trebronics ordered a exspensive strategy guide book from me and had me send it to a buyer in wyoming! the buyer in wyoming was not satisfied! wrong item not what they wanted! i shipped it priority mail insured! for fast delivery! transaction was on 1/3/2010 i have no idea what they sold-it for! however! over 2 weeks later i recieved a email from jeff w. milde stating he wanted a refund! before he has the item shipped back to me! he requested refunds 3 times i stated no refunds are issued until the item is returned! trebronics sent a false buyer protection claim against me on half.com they half.com ruled that the mdse must be returned in order to recieve a refund! on feb 7th 2010 i recieved a email from betty! trebronics.com stating its being shipped for return on 2/8/2010 with a tracking number!! thier customer has to be irrate! they are dropshippers that hold very little or no inventory!! i hope they have the original strategy guide book w/poster returned and that they do not dropship 1 to me from another seller! we will have problems! i also blocked them from buying from me used1goods in the future on ebay and half.com! indef! i hope this is helpful to other buyers/sellers! regards, used1goods a ebay and half.com seller and buyer 2/8/2010 pleasenote:you can find them on google! key word trebronics.com

  12. #12 used1goods
    February 11, 2010

    2/11/2010 follow-up: from used1goods! recieved returned item from trebronics 1 of their reps betty medina! tamarac, florida by usps media mail on 2/11/2010! i issued trebronics, (milde4) a full refund plus return shipping on 2/11/2010 on half.com. transaction begin date was 1/3/2010 closed at 2/11/2010. fortunate i recieved the item back! i did not get it from the original buyer in wyoming! i hope he got his refund from trebronics!! regards, used1goods 2/11/2010 a ebay and half.com top rated power seller.

  13. #13 plexxus
    March 22, 2010

    I also have issue with Quality7 aka milde4. He placed an order with a strangely formatted address. It was also a rare strategy guide. His customer claimed it was never received. I checked the address and it turns out to be a 3rd party shipper to the middle east. The real customer is in Egypt. The guide was delivered to 3rd party shipper. I spoke to a rep at 3rd party shipper who stated the package DID in fact arrive and was being held in “Unknown Packages Zone” at the local Egypt office. The buyer refused to claim package and I can’t get it returned. Quality7 filed for refund which is being automatically taken from my account. So I’m out the money and the rare book. Welcome to my blocked list, you opportunistic parasite.

  14. #14 Jason A.
    May 4, 2010

    MILDE4 of Trebronics (employer) is a drop-shipper / third party bookseller at Half.com and at Amazon.com . Her name is Betty ( LIZ ) Milde. We do not know her bookselling web site name or address. It appears that she simply takes orders for all types of books, quotes a higher price and then drop ships them by way of another eBay, Half.com or Amazon.com seller who stocks, packages and ships the book. This usually works well until there is a need for a refund. Many college students have used this same technique to make a profit on classmate’s orders for text books at a lower price than the campus bookstore. MILDE4 can be reached: betty@trebronics.com

  15. #15 Barbara
    May 4, 2010

    Betty Milde lists thousands of rare and expensive books at A1 books and others under a different handle than milde4. The titles of the rare books come up during SEARCH as sellers like A1 are covered by sites like “bookfinder4you” and others…… So , Betty sells them, then orders the book from Half.com or Amazon.com at a lower price. This profit is possible when a potential buyer only uses bookfinders and does not personally check out Amazon.com or Half.com. She does none of the stocking or packing. Her feedback thousands come from the Half.com or Amazon.com sellers and not from the actual book purchaser of another web-site. Because she has earned thousands of easy dollars, any refund should be easy for her as long as she takes time to instruct her third party how to return the book to the actual shipper-seller. If she or the actual seller is not prompt to reply, the final customer will end up being pissed! Perhaps, she is too greedy to give up the money and shaft her customer and leave the original seller with a claim or bad feedback. BETTY MILDE appears to be a third party problem !

  16. #16 W. Marti
    June 21, 2010

    We just received an incorrect book from these sellers. We had ordered a collectible Briam Lumley novel in “Like New” condition. They sent us a “Good” condition book with library stamps and markings all over it! The receipt that came with the book was from the library they bought the book from! they chrged us $45 for the book and the one they sent us was $31. Scammers! We have asked for and they have replied that we will get a return on receipt of the book but we can only send it media mail and not in any fashion that reuires a signature. Isn’t there some way to get these people off Amazon. I thought what they are doing was illegal or at least against Amazon rules?

    Wayne in texas

  17. #17 Greg Laden
    June 21, 2010

    Digg, stumble on, etc. this post. It already is found by lots of people looking to buy books or check this place out. Make this post THE top google search result for this company.

    Seems fair to me.

  18. #18 paul
    July 12, 2010

    Seems at the very least misleading, if not outright fraud. Confirmations list as shipping from Georgia, shipping time 12-24 days. I could walk from Pennsylvania in less time than that. AMAZON TAKE NOTE: YOU ARE LOSING CUSTOMERS BY NOT POLICING YOUR VENDORS!!

  19. #19 Amazon News
    July 20, 2010

    Amazon dot com. harumph..,.Your blog was the second hit on google for trebronics.com…so I hope that means the message to stay away is getting out there. I am involving Amazon at every step of the process as an examination of their feedback indicates a pattern of the same complaints of no delivery of product over and over.

  20. #20 Frustrated Trebonics Buyer
    July 26, 2010

    I’m in the process of purchasing from these people, via Amazon.com. Wow, I sure wish I knew about their reputation/history before I purchased. Now I understand why they are telling me it will take 20+ days to receive the book. I live approximately FIVE MILES from their stated location per the Amazon website.

    Outrageous! I fear I will never receive this book as promised by the description. I’m already working on my complaint letter to Amazon. Sheesh!! I am so mad!!! I hope this link stays as a top listing on Google. They also have a F rating with the BBB. Losers!

  21. #21 K.N.
    August 7, 2010

    Last December, I purchased a book from quality7 on Amazon, and I neeeded the book for a class that began in mid-January. I didn’t receive the book in time for class (even though I’d long since received all my other textbooks from other sellers), so I contacted the seller and was told it must’ve been lost in the mail. They didn’t answer my question about whether they had used package tracking, and said I’d have to wait until 30 days after I’d ordered it to request a refund. I got my refund by filing an A to Z guarantee with Amazon. Meanwhile, I bought the book at my college bookstore because there was no way I could wait for them to get it together. Finally, come mid-February, I actually received the book in the mail. Lo and behold, it had a tracking number on it. I looked up the number, and it turns out it was actually shipped a week after I contacted the seller (5 weeks after I ordered it!!) This is totally unacceptable customer service, and against Amazon’s seller policies (and I’m a seller on there, so I know)! I don’t even know why Amazon lets them get away with this!!

  22. #22 T.A.
    September 18, 2010

    I have read several accounts that say Quality7 on Amazon is the same (seller) as milde4 (buyer)on half.ebay.com. I came right out and asked Jeff from Quality7 but he refused (3 times) to answer directly, saying only, “We sell through Amazon and use various vendors.”

  23. #23 Chucklenut
    September 20, 2010

    Although I agree Quality7 stinks, Dropshipping is not against Amazon.com rules, it’s not illegal or fraudulent. Many of the sellers on eBay dropship and have high feedback. Even online, if you order a book from Borders…they don’t ship it from their own warehouse, they ship it from a third party fulfillment agent, who obviously is huge and will do a great job, but it’s still a 3rd party transaction. There are a plethora of large book sellers trading in between sites, I could name about 30. The majority can be spotted via their feedback with frequent out of stock comments or never received book comments. But as long as they stay within site metrics, they’ll continue to sell.

  24. #24 Greg Laden
    September 21, 2010

    Dropshipping may or may not be ethical or legal, but when trebronics failed to ship the book I paid for, they did not provide an adequate resolution.

  25. #25 chris hiehle
    October 7, 2010

    Yeah, I also have had a problem with this company. I ordered a book from him. the wrong edition was sent to my house I messaged them and asked for a refund or the correct book after 5 emails jeff reluctantly said he would provide a refund I sent the book with tracking to the address he gave and have not heard another thing from him, I’ve emailed several times over the last month, but with no response.

  26. #26 Kathy
    October 8, 2010

    I have also had a problem with milde4. It was with a book I was selling on half.com. It was a coffee table style coin book that was selling for much more that I listed it. They purchased the book, then almost 4 weeks later said that they were going to return it due to missing pages. That book was crisp it was so new and not used. I shipped the book to PA, and got back a very used book from FL. Not the one I mailed of course. I have tried to fight with half.com, and called them last night after they informed me my account would be debited for the amount of the book plus shipping. I am waiting to hear from the manager. This is just not right what these individuals are doing. In my opinion it is fraud.

  27. #27 chemist
    October 24, 2010

    That company look like scammers. The same happens to me. I ordered a book. I never received. They sent an email informing that the book was shipped. When I emailed back, they responded that may be the post office was the responsible for the delivery failure. But I never received the book nor the refund. They are making millions using this strategy.

  28. #28 Theresa
    October 27, 2010

    Ordered an audiobook both disks skipped Milde4 ie Jeff agreed to issue refund. Hopefully I get my refund. They have an F rating on BBB.

  29. #29 ryan
    October 28, 2010

    Yea, I had an order from them recently for a rare item I mistakenly listed for way less than it is worth, and these guys had some weird shipping address as others have noted. It doesn’t bug me that I sold it for less than i could have. I would have been happier if it went to someone directly that would actually appreciate the item, instead of make a huge profit and not provide any service but oh well. What does bug me from reading others reports is that this seems like the type of “business” who would have been standing outside ground zero selling american flags and bottled water for $50.00 on 9/12 for personal profit.. Except of course the difference is they wouldn’t actually give you anything, and might tell you 25 days later that the american flag you wanted is out of stock.. based on the other reports i am reading about them, i can not believe Amazon of all places would not have blocked them by now. With this type of business and an F rating on BBB! Honest sellers like myself and many others get blocked from Amazon on a daily basis for bogus claims of non-receipt of item or innocent and very infrequent mistakes like an item damaged in shipment, yet allow and all but encourage business like this to thrive! Pretty pathetic if you ask me.

  30. #30 Charles Strusz
    November 10, 2010

    I sell to Milde4 almost weekly on Half and I am happy for their drop ship business. It is a form of arbitrage. They have a spider program that compares book prices on Amazon to Half and when there is a couple bucks to be made they list an item they don’t have. When it sells they order it and have it shipped to the buyer. I believe there is $1 to be made on the shipping as well – Isn’t Amazon $1 higher?

    They must periodically check to verify they can still buy the item for less than they are paying and I presume adjust their listings accordingly.

    I don’t have time to list a book on several sites and then pull it back when it sells on one of them. I don’t begrudge them a profit on resale of my item. I am sure that problems arise from the drop shipping arrangement, but I’m guessing that these are more or less equally divided between the drop shipper, the shipper, the post office, and the buyer. The three-way communication probablly causes its share of misunderstandings as well… Takes some time to unwind the arbitrage!

    I’d love to have a copy of that spider program!

  31. #31 kate
    November 13, 2010

    argh! the same thing has happened to me with milde4. what a loser! he’s claiming i sent him some book that DOESN’T EVEN EXIST rather than the one he ordered! of course he waited until after i left positive feedback for him to demand his refund that is completely ungrounded. i hope they catch onto this guy’s tricks and block him from selling soon!

  32. #32 Bob
    December 8, 2010

    I have now been scammed by Trebonics. I sold a book, sent it to a third-party and now Jeff claims the book never arrived. So I just lost $20.

  33. #33 Robert Root
    December 13, 2010

    Milde4 and Betty of Trebronics have recently screwed me. I sent out an out of print car book, fully intact for $120. After 3 weeks of receiving it, with plenty of time to mishandle it, he filed a complaint that it was received with a broken binding. I went through the buyer claim process and they ruled in favor of Milde4. I received it back NOT how i sent it out(completely broken in half) from Betty Medina (Trebronics) from FL. I feel scammed by half.com, Milde4 and Trebronics.

  34. #34 KEV
    December 19, 2010

    MILDE4 of Trebronics (employer) is a drop-shipper / third party bookseller at Half.com and at Amazon.com . Her name is Betty ( LIZ ) Milde. I sold a book to her – she had me send it to her customer . This is called a third party sale. Her customer returned the book to me ! BUT, it was not the LIKE NEW book that I had sent. I received a book return of a SPENT PUBLIC LIBRARY BOOK that STANK – STINKED ?
    DON’T BUY FROM A BOOKFINDER. DON’T SELL TO A BOOKFINDER !
    After 6 months, Half.com finally credited my account for the money that they took back when I threatened to explain the situation to the FTC. Half.com still allows purchases by BOOKFINDERS for third parties at third party addresses. Yet, eBay has built in precautions with PAYPAL and such. I do not understand why HALF.COM does not share the same payment system and address – confirmed system that is enjoyed at eBay.

  35. #35 jay
    January 3, 2011

    Will you post a link to trebronics amazon store? I’ve had trouble with them and have lost the link. I think they sell on ebay as well. Thanks, Jay.

  36. #36 Greg Laden
    January 3, 2011

    I don’t think I have it any more.

  37. #37 stan
    January 6, 2011

    I also had some issues with Jeff from trebronics.com
    jeff@trebronics.com

    Just cannot believe he has such a excellent feedback at ebay.com
    User: milde4
    404252 feedbacks. All positive within last 12 months

  38. #38 J.Paul
    January 24, 2011

    Who is milde4 and tebonics? More important, where are they selling.. I sell books on half.com and regularly get orders from them. I have a dozen orders last month alone…all shipping to different addresses. In some cases I find they charge $85.00 for a book I am selling for $10.00. Buyer in most cases (of course) expects perfect condition because they are paying top dollar. I wish I knew where they are selling so I can CORRECTLY list my books at that site at lower price. I get more business … buyer
    gets better price …everybody wins! Where are you folks ordering from milde4 and trebonics? Please let me know. And in the future check half.com first.

  39. #39 GargoylePress
    January 25, 2011

    I sell to Milde4 all the time, both from eBay & Half.com. They probably buy 3 or 4 books a month from me. I’ve never encountered any problems with them.
    And no, I’m not a shill or a bot. I’m a real person.

  40. #40 Also a real person
    January 25, 2011

    GargoylePress: So what? You are a seller. We buyers, the little people, have been screwed over time and again.

  41. #41 P Offtanza
    February 9, 2011

    MILDE4 TREBRONICS & QUALITY7 NEED YOUR HELP!

    Go to Amazon.com—type “quality7″ in the ‘search, all departments’ box—Pick some books that have a low $ —click on the ‘new’ or ‘used’ link (it will have the # of sellers) look for the name quality7 in sellers—buy all the books you want—leave whatever feedback is deserved file any A-to-Z Claims warranted. Remember, feedback is a great way of letting your seller know when they’re doing a GREAT job.

    OR feel free to leave your complements here:

    Better Business link:
    http://www.bbb.org/nw-south-carolina/business-reviews/books-wholesale/trebronics-inc-in-taylors-sc-11005225/

  42. #42 A
    February 10, 2011

    Selling under “quality7″ they are totally screwing me! They failed to deliver a book, and I have to complete an insurance form and wait for a refund. Complete and total business failure.

  43. #43 A
    February 10, 2011

    Oh the BBB in SC might work, but the address I was given for the insurance form is:

    Trebonics, Inc.
    PO Box 769809
    Roswell, GA 30076

    So the BBB in Georgia may be a good place to hit as well.

    I agree that they had several positive comments, which is unfortunate, because when they don’t come through it is a total and complete failure. I have never had such a bad experience with an independent vendor on Amazon, and as a graduate student I buy $100’s of dollars in books ever year. I definitely plan to do more research on vendors in the future.

  44. #44 ME
    March 1, 2011

    What do y’all think of this?
    http://trebonics.blog.com/tag/trebonics-inc/

  45. #45 C. Holloman
    March 10, 2011

    I just received a book today that I did not order. The customer was listed as my name but the email associated with the account (using my name) was betty@trebonics.com. Something very fishy going on with this. I have had credit companies contact me over the years where someone was using my address but the name “betty”. I wonder if this is the same person. I will look into mail fraud or contacting amazon. I do not like the idea of someone using my name to purchase items…the fact that they sent it to me is what has me stumped…maybe setting up a false trail.

    Jesus blessings!

  46. #46 Patrick
    March 22, 2011

    I accidentally shipped a book I was returning to a return address from an item I purchased from “Quality7″ on Amazon back in January, and have been waging a frustrating battle with “Jeff” ever since. Having now filed my Amazon and BBB reports, I’m contemplating legal action just out of sheer frustration and a sense of injustice – anybody have any experience with pursuing these guys in court?

    Also, C. Holloman, if you happen to live in Provo and happen to have received a Tort Law textbook you didn’t order, let me know!

    These guys are first class scammers. It’s hard to believe they are allowed to operate the way they do…

  47. #47 Luis Posse
    March 22, 2011

    Le compré un libro a Trebronics via amazon, me cobraron USD$128.- y nunca recibí el Libro, el mismo se llama La Divisa, Solar y Casa Real de la Piscina (Spanish Edition)
    I bought a book via amazon Trebronics, they charged me USD $ 128 .- and never received the book, it is called the Currency, Solar Pool Casa Real (Spanish Edition)

  48. #48 C.L.
    April 6, 2011

    I just received an order from these people, and thought something was up when it was to be sent to a different address, and then they told me that their order stated not to send any invoices, which I could not find anywhere. Now I’m hoping not to have any problems with them. I will take some pics of my book in near perfect condition before sending, and then block them from my half.com account. I too think these people are parasites piggybacking off of others. They sell on Amazon & buy from Half.com knowing that it’s cheaper. If you look at their feedback as milde4 on half, there is none as a seller, only a buyer.

  49. #49 Gary
    April 14, 2011

    I have just been ripped off by milde4 aka jeff@trebronics.com aka betty@trebonics.com on half.com. I put them on my blocked list and filed a claim with ebay but since they are a gigantic seller (drop shipper) I’m going to assume I’ll lose.
    Why does Amazon allow drop shippers to buy and sell on their site?

  50. #50 Robert Root
    April 19, 2011

    Because they make more money from them on commission. I have left amazon and half/ebay. There always going to find a way to screw us.

  51. #51 M.S.
    April 27, 2011

    When the $120 text book I ordered from Trebonics through Amazon had not been delivered within 30 days, I contacted them to ask for shipping status. I received a polite response within an hour (on a statutory holiday)from Jeff explaining that the book must have been lost in the mail and a full refund was instantly processed to my credit card. I am disappointed not to have received the book, which I needed for a class that has since started, but I cannot fault the customer service I received under the circumstances. I hope the issues I have read about on this blog are eventually satisfactorily resolved.

  52. #52 Joesephine
    May 8, 2011

    I am another “satisfied” Trebronics customer. I bought a book from them in late March (along with 19 others from different sellers on amazon, biblio, half.com, alibris and abebooks). Guess which book out of the 20 was the only one I never received? I have returned their insurance form to them and am awaiting my refund…I will give them this, they respond quickly to emails. I hope they refund as quickly.

  53. #53 ANON
    May 10, 2011

    Jeff likes to give sellers a lot of attitude. I haven’t been able to track him down, but I’m assuming he live somewhere in the South.

    Betty Medina
    Trebonics
    7004 NW 97 Avenue
    Tamarac FL
    33321

    It appears to be a residential address according to Google maps, since it can’t be located.

    Jeff lives “300 miles away”.

  54. #54 Mimi
    June 23, 2011

    Hi, I am an actual seller in possession of books on half.com and Trebonics is using arbitrage to make money for nothing off my work. Here is how it goes, someone buys on Amazon.com from Trebonics, then Trebonics goes to half.com and buys the book at a fraction of their Amazon price and has the book shipped to their buyer by ME!. Yes, Trebonics never actually is in possession of the book. My last sale to trebonics on half.com, I found that a book I had listed as “like new” actually contained highlighting. I wrote back and got an e-mail from “Jeff” saying to send the book anyway. So that is how customers are dissatisfied with Trebonics. Trebonics never owns the book, pays for shipping, does the shipping or anything like that. They are nothing more than transaction parasites living the american dream of money for nothing.

  55. #55 Simon
    July 12, 2011

    Bloody paracites! I am a bookseller with books listed on Abe. I got an Abe order for a book of mine listed by Trebonics (quality7) on Amazon, at nearly triple my price. The customer then spotted the same book on my own website at the correct price and phoned me to order it. He ordered it and paid for it, then later that day I get an order from Abe for the same book from the same customer (actually Jeff posing as the customer). Thinking he was confused a called him and asked him to cancel the order. He said that he had tried but “Jeff” told him that the book had already been shipped (it was sitting on my desk) and his card had already been debited. I thought that
    Abe had listed my books on Amazon, but this is not the case. I don’t really know what to do as this Jeff bloke is selling my stock without my consent. Also the shipping times given could never be fulfulled by me as I am posting from South Africa and standard shipping was requested but in the emails to the purchaser it was quoted as 10 – 14 days. It would more than likely take 6 – 8 weeks. Jeff if you are reading this…watch out!

  56. #56 May
    July 18, 2011

    I purchased a book via Amazon from any_book on June 2; this evidently is another business name being used by Trebonics. The book was quite pricey–out of print but “like new”–and I was willing to pay because it was a birthday present. The birthday came and went, but still no book. although I was asked by any_book to be patient. I’m in the same fix as many of the foregoing posters: just received an “insurance” form to return before they’ll issue a refund. Makes me wonder who the “insuror” is, given that they supposedly sent the book without tracking or insurance. Now that I realize they didn’t actually have the book in their possession, I see that the form must be used in order for them to get a refund from the actual sender. So any_book, aka Trebonics, never loses a cent on books lost in transit. I’ll be much more careful in the future when dealing with 3rd-party sellers.

  57. #57 Cathy
    July 19, 2011

    The book I ordered on June 14th through Quality 7 on Amazon was apparently serviced via Trebonics. The estimated delivery date came and went, and Trebonics responded to my email by telling me the item had been sent and I needed to wait a full 30 days before submitting complaint. At 30 days the item STILL had not arrived. I sent a second email and was told that I would have to fill out a “Delivery Insurance Form” in order to have my account credited. The email was insolent in tone, and the insurance form they sent is offensive. These people are NOT customer-friendly.

    The insurance form states as follows:

    “Although most deliveries take only a few days you must allow at least 35 days for delivery before filing for non-receipt of your order. The Delivery Insurance Form must be received within 90 days of the date you placed your order. Once we have received this form and verified that the information on it is correct we will issue you a full refund.

    “By signing this form you hereby certify that the information on it is correct. You also certify that the above referenced order was not received at the given address either by yourself or by someone else, whether it be a family member, relative or neighbor. You also certify that you would have known if the package were received at the address given above, regardless of when it arrived. You also acknowledge your understanding that any false claim of non-receipt of merchandise, if proven incorrect by a shipping tracking number or some other means, violates federal and state criminal fraud laws and may result in Trebonics, Inc. prosecuting to the fullest extent of the law.”

    These are not good people to do business with!

  58. #58 May
    July 20, 2011

    Update:

    A few days after complaining about the additional delay occasioned by the “insurance” form, I did receive a refund, which I used to order the book from another–I hope much better–seller. With luck the book, which was intended as a birthday gift, will arrive a month after said birthday.

    Receiving the refund was a relief, but life is too short to deal with this kind of c–p.

  59. #59 Odette
    July 24, 2011

    The Better Business Bureau apparently had no complaints lodged against quality7 in the last 12 months – maybe you should lodge some if you’re still having problems with them?
    http://www.bbb.org/atlanta/business-reviews/bibles/trebronics-in-alpharetta-ga-6006244

  60. #60 frank
    September 1, 2011

    I wish I had of found this blog before I gave the asswhole a refund as he scammed me too.

  61. #61 G Freeman
    October 21, 2011

    I ordered a very expensive out-of-print book. When it arrived, I discovered that the cover of the book is that of the one that I wanted, but the book inside was completely different. Apparently you really can’t judge a book by its cover. My book on English manuscripts was actually a book on hydraulic engineering inside, and someone had cut-and-paste it into the new cover. So far, there is no response from the seller and I fully expect to lose my $120 for this book.

  62. #62 Rick
    October 26, 2011

    I am getting screwed this time. He bought the book but thought it was a hardcover. There is no hardcover edition of this particular book. I was the original buyer of this insurance exam book. However, someone on Amazon is advertising this as a hardcover for $100 more. Anyway, Ebay has sent me a message telling me that funds will be removed from my account as soon as they verify the book was returned. Since this was a half.com transaction, I did not fully recover my shipping costs.

  63. #63 Terry Johnson
    November 7, 2011

    Just received what I had hoped for would have been a book tiltled: Europe’s Last Summer. In place of a book for which I am to study, we 9 CD discs. It seems the book came from Gray Sky Books and not Trebronics via Amazon. What is it with Amazon and Trebronics??????
    Got to figure out how to return these very expensive CD’s and get a the book.

  64. #64 Berta
    November 30, 2011

    I am having a serious issue with this same seller: quality7. I am so frustrated. From what I read here, this seller is deliberately switch and baiting books and then not refunding. I ordered a $120 dollar book from this person, they sent me another book by the same author worth $15. When I emailed Jeff at pjhyw7rv3gmb7zf@marketplace.amazon.com he blamed this on Amazon saying that it was their fault, they put the wrong book up there. I told him to refund my money first and I will send the book back and he wants me to send the book back first, so, I just opened a claim against him with Amazon telling them that there are others out there who this person has stolen from, we’ll see what happens. Thank you thank you for providing this site.

  65. #65 Berta
    November 30, 2011

    by the way, this is the mailing address that I was given for Jeff (anti-) quality7:

    Trebronics, Inc.
    RMA 76383869
    7004 NW 97 Ave.
    Tamarac, FL 33321

  66. #66 Carlos
    December 21, 2011

    This guy is shifty, at best. I bought a book from him and he claimed it could take 30 days to arrive via UNTRACKED USPS delivery. After two weeks, I was about to dispute the purchase through my bank when the book arrived, “coincidentally” two days after I contacted the seller.

    Here’s a link on the SC Secretary of State’s site that’s interesting.

    http://www.scsos.com/index.asp?n=18&p=4&s=18&corporateid=495153

  67. #67 Michael
    January 19, 2012

    I ordered a book TAKE IT EASY to QUALITY 7, a big vendor at Amazon. After I placed such order, Amazon emailed me a confirmation. I saw the shipping address was uncompleted, and I emailed this vendor QUALITY 7. After several tries, the only answer I got was that they shipped to address I wrote on my order (false, they missed apartment number). So, they didn’t solve the problem, I didn’t receive the book, and after all the worse was when a QUALITY 7 representative named JEFF was very sarcastic on his answers as I was stupid to complaint about his costumer service, and he also lied me telling that they didn’t have another copy of the book (it was when I asked for them resend another copy, since they had made a mistake on my address), but they still had the book selling on Amazon. What a poor service, and what a rude guy this JEFF…

  68. #68 Purple Crayon
    February 3, 2012

    I have sold on half.com to milde4 many times without incident. Today was the first time I’ve received an email from “Jeff” Telling me a book I sent hasn’t arrived and he requested a refund. Luckily, I used a delivery confirmation number and the tracking information shows the book reached the address I was provided. Will be interesting to see what transpires. Depending on what happens, milde4 may end up on my blocked bidder list.

  69. #69 Concerned Citizen
    March 6, 2012

    I also have had a problem with milde4 on half.com. I sold a book, shipped it next day to the address given and received a nasty e-mail a month later stating that I must immediately refund them. The book I shipped was BRAND NEW and they are claiming their is writing in it. The 1st e-mail I received was from betty, all of the following e-mails were from Jeff.

    After I offered to issue a refund once I received the book back, trying to keep my selling ratings up, I again get a nasty e-mail demanding FULL refund IMMEDIATELY. That is not happening. I will not let someone bully me. I now realize that he is going to have trouble returning the book because it wasn’t shipped to him. That is not my fault or my problem. I really with the ebay/half.com still allowed sellers to leave negative feedback to warn others of bad buyers because they do exist!

  70. #70 Patrice
    March 27, 2012

    I ordered from Quality7 on Amazon. I’m still waiting for my book to arrive. Jeff replied to my concerns reassuring me that the book had been shipped.

  71. #71 G. Hoke
    March 28, 2012

    On March23, 2012 I ordered a book listed as used on Amazon from Trebonics/quality7. Price of book was $2.44 plus $3.99 shipping. Book was to be shipped from N.C. Today 3/28 I received the book with a packing slip. The book was shipped from Ohio. First red flag. Packing slip showed price of book $.96 plus shipping. Second red flag. Trebonics obviously scammed me for $1.48. Small amt. of money, but wrong! Tomorrow I check with my credit card company to see what I was actually charged. My charge against Trebonics is usury, usury of sellers and buyers. Summary: the book I received is not the one I ordered. In the future I shall run a search on the vender before ordering. And yes Amazon you need to police your venders if you want to keep my (and many others’s) business.

  72. #72 G.Hoke
    March 29, 2012

    Update on my last post as shown above.

    After corresponding by several emails with “quality7″ Jeff issued a “Goodwill refund” of $2.00 for the difference between the book I received and postage overage, and the Book that I ordered. I have removed my previous feedback on Amazon. Since I am not as familiar as I would like to be with the computer, I have no idea what might or might not now be displayed on my feedback on this transaction. The amount was small – the principle was not.
    May others be persistent and receive what is due them also.

    G.Hoke

  73. #73 G. Hoke
    March 29, 2012

    Can someone please tell me about the ratings on Amazon. I just found “my” ratings list and I do not believe all of the comments are things that I wrote.
    Thanks. G.Hoke

  74. #74 Bill
    May 5, 2012

    I am having the very same issues as poster 69 on this blog. I too have blocked milde4 from buying from me on half.com. I did send them a link to this blog and have yet to hear back.

  75. #75 Mandy
    July 6, 2012

    I am currently dealing with Jeff, and he is being very difficult. I’ve sold to milde4 before without issue, but he must have promised this buyer something very different than my description. He is refusing to return the item, yet he is demanding a refund that includes return shipping. I’m tempted to write his buyer a letter and reference this site. It’s too bad people buy through drop shippers.

  76. #76 Mandy
    July 15, 2012

    Just wanted to update everyone. After receiving multiple nasty emails demanding refunds nearly every hour for two days, I replied to Jeff (quality7 / trebronics / milde4) once more and reminded him that he had yet to return the item, so I couldn’t issue a refund. Of course, he can’t return it…because I mailed it to a woman living in Maine. I also told him that I would report the issue to half.com, leave negative feedback (I directed all future sellers to this blog!), and write a letter to the woman who bought the book from him and explain drop shipping to her. Guess what? I haven’t heard from Jeff in over a week.

    Before you deal with quality7 or trebronics or milde4 (half.com), I highly suggest you read these comments! Also, anyone who is being bullied by him or his counterpart…please don’t give in! Half.com agreed with me. No returned item = no refund (especially if the item matched the selling description!)

  77. #77 Monday
    california
    September 15, 2012

    I’ve gotten many orders from Milde4 on half.com and realized this was a spider/scraper/arbitrager. I only had one inquiry from them about delivery and when I sent the tracking number they never contacted me again.

    In theory, I have no objection to arbitrage, but when I got another order yesterday I decided to research Milde4 – After reading many discussions on different sites I’ve decided to blacklist Milde4.

  78. #78 Dan K. S.
    December 18, 2012

    Where does milde4 get all those customers? I sell on half.com–a retired guy’s hobby–and sell to milde4 and several similar operators now and then. I always wonder why people choose to buy from them whose prices have to be higher than my prices. My prices are lower, my feedback rating is 100%, and my items are described carefully–so why buy from milde4(quality7) instead of me? I wonder if they do book searches for a chain of bookstores, whose customers don’t shop online.
    Half.com has been a good customer and helped me sell some hard-to-sell books, but I always wish their customers had come to me first and not had to pay milde4’s share of the price.

  79. #79 Jeff S.
    Michigan
    January 18, 2013

    I just filed an A-Z claim with Amazon for the “quality7″ seller. This is the same story as others here. I ordered a book, received notice of shipment but no tracking information, and nothing arrived. There was no attempt to resolve it by “Jeff” the seller, only attempts to string things along.

    What clinched the fraud for me was that they sent me a “Delivery Insurance Form” with PO Box 769809 in Roswell, GA as the return address but it was post-marked from Greenville, South Carolina. Clearly, the “form” was just a laser printer printout of a Word document.

  80. #80 Bill
    Florida
    January 18, 2013

    milde4 buys books regularly from me and I ship them to their customers quickly. Sorry, but I really haven’t had any real issues with them. There are several drop-shippers from amazon that buy my books Etc… I don’t feel milde4 (trebonics, quality7) are very honest judging with the little correspondence I’ve had with them. I don’t know why amazon allows them to sell, sure they have a lot of sales, but I don’t think amazon would lose anything by booting them off. My advise: Buy from a half.com seller with good feedback, your book is probably going to come from there anyway and you will save $$$

  81. #81 Kristofer
    United States
    January 24, 2013

    I am an half.com seller . I shipped this man a book and he claims he never received it. Reading everyone else’s comments it is obvious this man is nothing but a thief

  82. #82 Deron
    February 4, 2013

    I ordered two copies of the same book through amazon about a week ago–one for under $1.00 (VG condition), and the other, through “quality 7″ for about $6.50 (the next cheapest in VG condition). Neither book has shipped yet–both listed as “shipping soon”. After looking at this thread, it appears that I have ordered the same book twice. It will be interesting to see whether the drop-shipper gets it from the discount store first, and ships it to me at the 600% mark-up, or whether the discount outlet ships it, in which case ol’ Jeff will be out of luck, unless he can find another copy for under $35 (good luck pal, I’m rooting for ya!). As a buyer, I am amused, but if I were a seller, I don’t think I would be.

  83. #83 Deron
    February 4, 2013

    Quick update: I have now received an email from Amazon stating that the copy from the discount store has shipped. I shall now be waiting with baited breath for Quality 7 to ship, too…well, maybe not. Looks like the cheapest VG copy available online will cost them $36.88 (not including shipping). On a hilarious side-note, the good folks at “Q 7″ now have suddenly listed a copy on Amazon in good condition only at the incredible bargain price of a mere $999.00 (not a typo). It just gets better and better. Guess I’ll be filling out their “insurance form” to obtain my refund from them in about 5 weeks or so.

  84. #84 Rosela
    TX
    February 5, 2013

    They are one of the high volume mega sellers – they’re not Amazon.
    Quality 7 (aka Milde4 on half.com) is a mega-seller that uses a repricing program to assure that they ALWAYS have the lowest price. If you price your book at or below their listed price, their repricer will automatically lower their price again so that they are the lowest.I can tell you EXACTLY who milde4 is! It’s the buying account for a seller on Amazon who sells under the name “Quality7″. They use spider software to find low or under-priced items on Half, then they auto-generate a listing on Amazon at a HUGE markup. If someone just goes directly to Amazon and doesn’t bother to compare prices on other sites, he may just pay that ridiculous price. When the Amazon sale goes through, Quality7’s software auto-generates a purchase of the Half item, which includes the address of the Amazon buyer – thereby making you a dropshipper for them. That’s why your ship to addresses are always different.

    If you’ll notice, milde4 has over 74,500 feedbacks – all from sellers! So obviously his system works, even though it seriously rubs me the wrong way.

    Their system isn’t flawless, as is evidenced by their 91% positive feedback rating on Amazon – which is pretty abysmal. If you look at the comments, you’ll see many things about slow shipping, inaccurate descriptions/condition rating, etc. etc. Since Quality7/milde4 never actually TOUCH the product, they are at the mercy of the HDC seller

    If you are seeing frequent sales to milde4, I’d take that as a strong indication that you are priced too low. They aren’t buying from you unless they can sell it elsewhere at a hefty markup.

  85. #85 Rosela
    February 5, 2013

    Jeff, Betsy and Quality 7 (aka Milde4 on Half.com) is the same person or couple who works together
    I block them out – i Will lose some sales but i will not support them

  86. #86 Georgene
    Toronto, Ontario, Canada
    May 31, 2013

    I own a bricks and mortar bookstore and also list on Abebooks and Amazon.ca. I have noticed that when I list a title that is not too common it shows up on Amazon.com under Quality7 within a day or two, at a price that is at least 4 times my price. On occasion they order from me with instructions to ship to a third party and not include an invoice. I can’t refuse to sell to them without jeopardizing my seller’s fulfillment rating.

    I now ask for postage to cover a tracked package with signature confirmation, to protect myself from claims of non-receipt. I would list on Amazon.com but cannot do so without a U.S. bank account, which apparently I cannot open without a U.S. address.

    My advice to anyone buying a book online – ask the seller to send a photo. A “real” bookseller will do so. Don’t settle for the photos you see on a site like Quality7 – they have usually taken those from the real seller’s listing. Ask for a picture of the back of the book, or the title page, or page 99.

    And, if you only deal with sellers who are members of the IOBA – the Independent Online Booksellers Association – you can avoid many of these bait and switch situations.

  87. #87 B
    July 3, 2013

    I’m glad I’m not alone. This is this person I sold a book too and it has been a painful transaction resulting in them saying they want me to reship and give refund in the same email. Shady with the name as I was contacted by Jeff and the address was to a kayee and then a milde4 username?? I’m frustrated but may just issue a full refund to prevent my head from exploding with someone who can’t pick up a package from a post office and then it gets sent back to me after telling them how to get it.

  88. #88 CC
    Cowford, FL
    August 7, 2013

    My book order was slow in arriving, but I did receive it on the 31st day. In the meantime, Jeff did send me a refund form to be filled out and returned. Of course, I will not send it. He did say receipt would take about 30 days… pretty slow, and I hoped for greater speed, in vain. He did do what he promised, though.

  89. #89 Lea
    United States
    October 1, 2013

    I just wanted to thank everyone for posting about their selling experiences on this site! I sold a book to jeff@trebonics.com while I was on vacation. When I contacted him to say that I couldn’t ship it until later he said to ship priority to make up for the delay. When I said I wasn’t willing to do that and would just issue a refund unless he was willing to wait for it to be shipped late and via media mail he said to ship via the cheapest way possible for the delay. As that was a rather vague response, I contacted him again with specific dates and asked again if it was ok or if he wanted a refund. When he started getting snippy about having said “ship” twice already I replied and said I would ship on the 10th and he’d have it by the 15th or so. He replied again and said he’d already said “ship” three times – what was so confusing. So I googled “jeff@trebonics.com” and found this blog. Needless to say I issued a refund and probably avoided a big hassle! I’m not a large scale seller, so this was a huge help!! The seller is listed as milde4. Stick with your instinct – good sellers and buyers are never rude!!

  90. #90 CS
    January 7, 2014

    DO NOT SELL TO MILDE4 on half.com. Run if you receive an order from that user. He tried to claim the item wasn’t in the condition stated when it was a brand new item. Tried to send some very nasty emails, I wasn’t having it. Half sent me an email that they are debiting MY account for this fraud. I am fighting this one tooth and nail. Stay far far away from Milde4!

  91. #91 TC
    United States
    February 21, 2014

    Am dealing with an almost identical situation as the poster above me. If you have to cancel the order, do it. If you have to block milde4, please DO IT! Do not sell to Milde4 or any of her Trebonics gang unless you enjoy being threatened or you’ve been looking for something to send your blood pressure through the roof.

  92. #92 Tyra Hodge
    United States
    February 28, 2014

    Holy crap!!!! I am dealing with the same people!!! I sold to Milde4 in January. A few weeks later I got a request for a refund claiming the item was damaged. In good faith, I refunded the money plus shipping cost to send the book back to me. Yesterday I got a received an envelop from Trebonics, Inc. It had two empty envelops inside. The first was the envelop that I shipped the book in to a Robin Parry in Arizona. The second was an envelop from Robin Parry to Trebonics, Inc. I sent Milde4 a message today on half.com stating that I would like either my money or my book. Jeff@trebonics replied with a smartass comment that he did not know what my question was. I filed a complaint with half.com & ebay. Yes, my blood pressure is through the roof! True scam artist. Got me for nearly $32.00

  93. #93 Mary Kyle
    New York
    April 1, 2014

    Jeff/Trebronics/Milde or whatever you want to call this organization, most likely a greasy guy in a garage somewhere, is a small-time criminal, period.

  94. #94 Chris LaFord
    United States
    July 2, 2014

    I just bought a book from quality7 and it was the book I asked for but I had paid for a hardcover and received a paperback. It was in brown packaging with postage due on it. I thought I had already paid for shipping on Amazon but paid the extra postage anyway. II contacted the seller and I told him I was willing to accept the error and keep the book but I wanted a refund for the extra I had to pay. and then I contacted the seller. Jeff sent me a message back apologizing for the inconvenience and gave me an address to send the book back to (which was not even the address on Amazon) anyway he stated that he couldn’t ensure it could be signed for so I could pay for post office confirmation for tracking. I’m keeping the book and following this up on Amazon directly…and as I warned Jeff I’m leaving feedback accordingly….I can’t believe I’ve been scammed. In all the years I’ve shopped online I’ve never been scammed I’ve never had to leave negative feedback before…but this seller deserves it…maybe enough negative feedback and Amazon will finally investigate this seller and remove them!!!!! :(