We've been having intermittent troubles with our DSL service for the last couple of months, and recently placed a service call to try to get Verizon to do something about it. Just a few minutes ago, I got a "courtesy call" from them, to inform me that they're still working on the problem, and they care deeply about having us as customers.
The message was a recording.
Yeah, nothing says "We really appreciate you, and want you to be happy" like an 8 AM robo-call.
- Log in to post comments
More like this
Our home Internet has been out since Friday, which is, as you might imagine, somewhat vexing. The most likely cause is that our DSL modem is dying (it's nine years old), which raises a technical problem.
A few years ago, when we last had a problem requiring a service call, the tech who came out…
Meathead of the Week: Bonds. Destroyed his moment in the sun years ago when he started doping. Enough said.
Bonus Meatheads: Treasury Secretary Henry Paulson and Federal Reserve Chairman Ben Bernanke who have been assuring everyone that the subprime mess has been contained. Oh, except for like our…
Back when we bought the house, Kate's parents were having miserable problems with their cable Internet service-- at peak times, the real bit rate went down so far that it was impossible to get anywhere-- so we opted for DSL service. Five years later, we still have DSL, and even the same modem.
When…
Best time to appreciate Open Access? When you're really sick and want to learn more about what you have.:
* Complete OA still a long way off. One thing I re-learned during this was that it is incredibly frustrating to see how much of the biomedical literature is still not freely available…