The guy who prvided the initial audio file of his amazing conversations with Verizon reps has now set up a blog about it. You can read the transcript, check the comments, find new developments on the case, and discover new similar cases.
Verizon is in trouble - see just how many blogs are covering this - bad publicity. They better invest into some basic arithmetics classes for their employees pronto. That will cost them about 0.002 million dollars, ...no, cents, ...no, dollars! Oh, whatever, it's just a matter of opinion anyway.
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Mark points out to this amazing example of innumeracy:
Yup, it is 25 minutes long and it is frustrating as hell. And there is no resolution in the end.
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I wouldn't say Verizon is in trouble. For all the blogs covering it, most people don't actually have a choice to shop elsewhere.
I am excercising my choice by not having a cell phone at all.
I'm looking at the email they sent Peter. How do you pronounce ".015ths of a cent"?